Terms & Conditions

Please read our Terms & Conditions before continuing with your purchase.
By making a purchase with us you are agreeing to our *Terms & Conditions
*updated 20th November 2018

Returns Policy
Because all our items are personalised by you, the customer, we cannot accept returns due to the customer changing his or her mind as we obviously cannot sell the products to anyone else. This is as per the Distance Selling Regulations.

If a fault in the design has been made then we must be contacted within 48 hours of delivery stating the problem, we will then check this to the original order. If an error has been made on our part then we will, of course, offer a full refund including return postage after receiving the order back or send out a replacement. If the item you wish to return is non-personalised then you can return an item within 14 days of receiving the order. However it must be in the brand new un-used condition that it was sent to you in with the card and cotton tags still attached and the packaging not damaged or missing. It is the customers responsibility to return the item(s) to us in a re-saleable condition so we recommend sending by recorded delivery. Return postage is a direct cost and cannot be refunded.

Please contact us if you wish to return any items at :  [email protected]

We reserve the right to cancel the contract between us if:

  • We have insufficient stock to make the items that you have ordered.
  • We do not deliver to your Country
  • One or more items you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information given to us by our suppliers

If we do need to cancel your contract then we will notify you via email of the reasons and, where possible, offer you the chance to change your choice(s). Any sum paid to us will be credited to your account via the method you paid within 7 days of the transaction being cancelled. We are not obliged to offer any additional compensation for disappointment suffered.

Delivery of Goods to you
We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order, unless you have called or emailed us to change your address. If you have emailed us, please check you receive a response from us confirming that your address has been changed.

Delivery times are approximate and can change on a weekly basis. Please do allow at least 10 days on all personalised goods, however if we can complete your order sooner, we will of course do so.

Once goods have left our premises we are not liable for their loss or destruction. However, in the event of loss, we will make every effort to help you recover your loss. We ALWAYS keep proof of postage and tracking numbers for your goods
We cannot guarantee delivery of custom made goods before a specified date.

If the goods that we deliver are not what you ordered or are faulty, we shall have no liability to you unless you notify us by email within 10 working days of the delivery of the goods in question.
We are not liable for any rip, tear or damage that may occur once the item the item has left us and is in your possession, unless due to a fault on our part. This is highly unlikely. 
Notwithstanding the foregoing, nothing in these Conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded.
Keepsake/memory bears are not toys, due to the external material been supplied by yourselves they can not be individually CE checked, by ordering from us you have agreed to have read this info and agreed that your item has been sold to you as a ornamental item only.

Events Beyond Our Control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by an event or circumstance beyond our reasonable control including, without limitation, loss of power, breakdown of systems or network access, flood, fire, explosion or accident.

You acknowledge and agree to be bound by the terms of our privacy policy.  our privacy policy can be viewed HERE!

These Conditions, together with our current website prices, delivery timescales, contact details and privacy policy, set out the whole of our contract relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these Conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading

No variation of, or amendment to these Conditions shall bind either party unless made in writing and signed by the authorised representatives of both parties.